Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation will not be possible.

Refunds

Refunds may be issued in the following situations:

• Order cancelled before shipment
• Product unavailable after payment
• Order cancelled by All Horizon

Approved refunds will be processed within 5-7 business days to the original payment method.

Damaged or Incorrect Product

If a customer receives a damaged or incorrect product, they must contact customer support within 48 hours of delivery.

After verification, a replacement or refund may be issued.